Mermaid Lash Serum | Skincare | Gentle | Natural

$15.00

Do you have short,  stumpy lashes ? Do you want them to stand out?

Introducing our Mermaid Lash serum- formulated to help moisturise dry and brittle lashes !

With ingredients hand-picked to bring out the natural beauty of your very own luscious lashes, you’ll be batting them away in no time

*Please note that all results take time to work and may vary.
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Description

Approximately: 7ml  
Benefits:
 
-Creates head-turning shine and moisture
-Nourishes your lashes with emollience.
-Softens lashes
-Hydrates
-Moisturises the skin

Direction:

-Before applying Long Lashes, ensure the eye area is clean and dry.

-Shake well and remove any excess product by wiping it on the inside of the tube.

-Apply the product to your upper lash line (where the roots of your lashes meet your eyelid) and allow it to seep into your lash follicles.

-Let the product completely dry before applying eye makeup.

-You must apply the serum daily to see results (Morning and Night is all you need).

Warning:
-Store in a dark, cool place out of direct sunlight,
-Ensure no water gets into the serum,
-Not suitable for children under 10 years of age,
-Seek Medical Advice if Pregnant or Breastfeeding.
-For external use only.
Ingredients:


Ricinus communis Seed (Castor) Oil, Nigella Sativa Seed (Black Seed) Oil, Argania Spinosa (Argan) Kernel Oil, Urtica Dioica (Nettle Leaf) Extract, Oenothera Biennis (Evening Primrose) Oil, Melia Azadirachta Seed (Neem) Oil, Simmondsia Chinensis (Jojoba ) Oil, Chamomilla Recutita (Chamomile) Extract, Tocopherol.

*This recipe is Protected under the Copywrite Act 1968*

                

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Shipping Policy

Thank you for visiting and shopping at The Alchemy Empire. The following information sets out the terms and conditions that constitute our Shipping Policy.

1. Processing your Order

An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.


2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.

After your payment is authorised and verified, all orders are processed within 10 business days. We will contact you for some reason if there are any delays.

However, some orders may ship within as few as 5 business days and some may take up to 10 business days.


3. Domestic and International

The Alchemy Empire is happy to announce that we do offer shipping Domestically (Australia wide) and currently to the United States.


4. Shipment rates and delivery estimates

We endeavour to get your order to you as soon as possible. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.

(a) Standard Shipping

The order will arrive within 7-14 business days after the processing of your order is complete. Standard Shipping costs:

-We have a $12.00 flat rate shipping Australia wide. This is for shipping fees, packaging, labels and package filling.

-International prices vary due to weight of order. These prices will show when fulfilling your cart.

Note: Subject to placing your order before specific cut-off times.

4.1. Please note:

  1. (a)  Business day means Monday to Friday, except holidays.

  2. (b)  Orders are not shipped or delivered on weekends or holidays.

  3. (c)  Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.

  4. (d) When placing your order, we consider these factors when calculating the Estimated Delivery Date:

(i) Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.

  1. (e)  Due to Covid-19, packages to and from our facility in Melbourne, Victoria. may be delayed. We appreciate your patience during this time.

  2. (f)  We will not be responsible for wrong shipping address if you provide incorrect information, so please ensure your address is correct.



5. Tracking Options

The Alchemy Empire aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.


6. Damages

If there is any damage to the packaging on delivery, contact us immediately at 0413895540 or email us at thealchemyempire@gmail.com.


7. Missing or Lost Package

There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. The Alchemy Empire politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at 0413895540 or email us at thealchemyempire@gmail.com to report missing or lost packages.


8. Questions

If you have any questions about the delivery and shipment of your order, please contact us at 0413895540 or email us at thealchemyempire@gmail.com

 For all international orders, The Alchemy Empire will not be held responsible for any taxes or custom fees that may occur once your order has arrived.

Refund Policy

Thank you for your purchase. We hope you are happy. However, if you are not completely satisfied with your purchase , you may return it to us for a full refund only, this excludes change of mind and sale products. For more information, please see our returns policy here.

REFUNDS

 After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 3-5 business days to appear on the payment method which you used for purchased. We will notify you by email when your return has been processed.

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

04138955040 

thealchemyempire@gmail.com 

Cancellation / Return / Exchange Policy

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS

To return an item, please email customer service at thealchemyempire@gmail.com with your order number, issue with your product and photo proof of damaged/faulty goods.


EXCEPTIONS  

The following items cannot be returned  

•Sale Items  

•Change of mind 

For defective or damaged products, please email us at thealchemyempire@gmail.com to arrange a refund or exchange.


Please Note

•A 15% restocking fee will be charged for all returns in excess of $25.00 if product has been used.     

•Sale items are FINAL SALE and cannot be returned.        

•Faulty/damaged goods will need to be returned to The Alchemy Empire for inspection before any refund/exchange is granted.   

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