Thank you for visiting and shopping at The Alchemy Empire. The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 10 business days. We will contact you for some reason if there are any delays.
However, some orders may ship within as few as 5 business days and some may take up to 10 business days.
3. Domestic and International
The Alchemy Empire is happy to announce that we do offer shipping Domestically (Australia wide) and currently to the United States.
4. Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Standard Shipping
The order will arrive within 7-14 business days after the processing of your order is complete. Standard Shipping costs:
-We have a $12.00 flat rate shipping Australia wide. This is for shipping fees, packaging, labels and package filling.
-International prices vary due to weight of order. These prices will show when fulfilling your cart.
Note: Subject to placing your order before specific cut-off times.
4.1. Please note:
(a) Business day means Monday to Friday, except holidays.
(b) Orders are not shipped or delivered on weekends or holidays.
(c) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(d) When placing your order, we consider these factors when calculating the Estimated Delivery Date:
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