If the Goods are damaged or not of acceptable quality, you may have rights under:
- Schedule 2 of the Competition and Consumer Act 2010 (Cth) (the Australian Consumer Law);
- Other consumer laws applying in each Australian State or Territory; and/or
- Our Refunds Policy below
Australian Consumer Law:
If there is a major problem with the Goods, a refund or a replacement may be available.
If there is a minor problem with your Goods (as defined in the Australian Consumer Law) we may repair the Goods instead of offering you a replacement or a refund.
Unless we are required to do so under the Australian Consumer Law, you will be responsible for the costs of returning the Goods to us.
If your products are damaged in transit or faulty on arrival, please contact us via our contact page within 24 hours of delivery (please attached photos of the damaged items)
If you are not 100% satisfied with your products, or change your mind after purchase you may be eligible to return them for an e-credit.
To be eligible for a refund credit, you must:
• Have purchased the item within the last 28 days
• The product must been returned to us in it’s original condition including any packaging and tags.
• Return the item (at your expense)
EXCEPTIONS:
• Unfortunately, due to the nature of some of our products, all purchases of skin and body care including skin care, essential oil blends, sprays, soaps, make up and food items are final and refunds cannot be given for hygiene and safety reasons.
• We do not accept refunds on sale items
If your products are damaged in transit or you believe them to be faulty on arrival, please email us within 24 hours of delivery. Please attach photos of the damaged items to the email for review. Do not send back without contacting us first.
Any e-credit received will be valid for 12 months and is redeemable online at www.elisara.com.au
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