Shipping Policy
Thank you for choosing Zinc Five-0 for your sun protection. Please read the following shipping policy carefully before placing your order.
Shipping Rates and Delivery
For orders to Australia and New Zealand:
- Orders $90 USD or more enjoy free standard shipping.
- Orders under $90 USD have a flat rate shipping fee of $14.90 USD.
Rates for anywhere else will be calculated specifically.
Processing Time
Orders require up to 10 business days for processing before shipment.
Shipping Methods
We primarily use standard shipping for Australia and New Zealand orders. For special requests, contact us before placing your order.
Delivery Times and Tracking
Delivery times vary by location and shipping method. Once shipped, you'll receive a confirmation email with tracking information.
Contact Us
For further inquiries, contact our customer service team at zincfive0@veganicskn.com
Refund Policy
We understand that sometimes things might not be exactly as expected, and we want to ensure your satisfaction with our products. If you have any concerns or questions, please don't hesitate to reach out to us via our contact form. While we are unable to accommodate returns or exchanges for change of mind, we are here to assist you with any other inquiries you may have.
Should you need to return a product, we kindly ask that it be in its original, unopened packaging and returned within 30 days for a refund. Upon receipt of the product, we will promptly process your refund, deducting only the freight costs. Please be aware that return shipping fees are the responsibility of the customer, and arrangements for return shipping must be made by you. Please ensure proper packaging and tracking so the product can get to us safely to avoid additional charges.
We appreciate your patience as we process returns, as it may take some time for us to receive and review your returned items.
Please remember that our return policy applies exclusively to purchases made through zincfive0.com. If you have purchased our products from a different retailer, we kindly ask that you contact them directly regarding their return policies.
Thank you for choosing Zinc Five-0. Your satisfaction is our priority, and we are here to assist you.
Cancellation / Return / Exchange Policy
We understand that sometimes things might not be exactly as expected, and we want to ensure your satisfaction with our products. If you have any concerns or questions, please don't hesitate to reach out to us via our contact form. While we are unable to accommodate returns or exchanges for change of mind, we are here to assist you with any other inquiries you may have.
Should you need to return a product, we kindly ask that it be in its original, unopened packaging and returned within 30 days for a refund. Upon receipt of the product, we will promptly process your refund, deducting only the freight costs. Please be aware that return shipping fees are the responsibility of the customer, and arrangements for return shipping must be made by you. Please ensure proper packaging and tracking so the product can get to us safely to avoid additional charges.
We appreciate your patience as we process returns, as it may take some time for us to receive and review your returned items.
Please remember that our return policy applies exclusively to purchases made through zincfive0.com. If you have purchased our products from a different retailer, we kindly ask that you contact them directly regarding their return policies.
Thank you for choosing Zinc Five-0. Your satisfaction is our priority, and we are here to assist you.
