Shipping Policy
We endeavour to deliver all products within Australia within 2-3 working days of acceptance of your order via Australia Post Standard. World-wide via Australia Post Standard International Mail.
Delivery and Costs
Australian Postage
- $9.20 Standard Australia Post 3-5 business days (tracking)
- $12.09 Express Australia Small Satchel - Next business day (tracking)
- Rest of World - $35.00
Refund Policy
We hope that you are completely satisfied with your purchase. Tyoub does not refund if you no longer want the item or have a change of mind. Tyoub will exchange for faulty items but will not however refund the postage or cover the cost of postage for the new items. All returns must be clean with hygiene stickers attached (where applicable), unwashed and unworn accompanied by the original receipt, packaging and tags. Returns not abiding by this policy will be returned to sender. All items discounted, purchased on sale or using a promotional code are final sale items and cannot be returned or exchanged. Tyoub does not accept returns from any other retailer. Items are packed with great care and attention but Tyoub does not take responsibility for goods lost, stolen or damaged in transit. We are happy to help if you have any questions about sizing, please message us prior to placing your order if concerned about size or refer to our size chart for measurements.
Cancellation / Return / Exchange Policy
Returns and exchange are only valid for 7 days after delivery. If you contact Tyoub after 7 days, you will no longer be able to exchange or return an item.
Cancellation of an order is only possible if the items have not been dispatched. Once an item is dispatched you own it.
We regret that we are unable to accept the exchange or return of the fabric face mask for any reason.
Your satisfaction is our number one priority. If something isn't right, please contact our friendly team before leaving feedback. We will do our best to fix everything up right away!