Shipping Policy
Processing time
The time I need to prepare an order for dispatch varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. SewAme is not responsible for delays due to customs.
Postage
All items are dispatched via Australia Post and are provided with tracking. SewAme are happy to assist with sending items overseas.
Refund Policy
I gladly accept returns and exchanges
Contact me within: 3 days of delivery
Dispatch items back within: 14 days of delivery.
A full refund will be given upon receipt of the returned items.
Cancellation / Return / Exchange Policy
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalised orders
- Perishable products (like food or flowers)
- Intimate items (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
