Rainbow Cotton Jumper Kids

RETURNS

14 Days Returns

OLI & KUBO gladly accepts returns within a 14-day period from the original purchase date under the following conditions.

Item(s) must be returned in their original condition and packaging: unworn, unwashed and with all tags attached.

Return shipping method and associated costs are the responsibility of the customer.

Return delivery costs for faulty or incorrectly supplied items will be the responsibility of OLI & KUBO

Our linens, cottons are all hand dyed so there will be variations in batches of fabric colour. Also, the computer screen or mobile phone that you look at our products on may not truly represent the actual colours that they are in real life. Even though we try to photograph them to capture the closest possible match sometimes, there may be a slight variation which adds to the uniqueness of each piece. We are happy to send any further images should you want a closer look at any item, do contact us info@oliandkubo.com. We do not accept a return based on colour discrepancy.

We recommend sending your return via a traceable method and retaining proof of postage until receiving confirmation that your return has been processed. OLI & KUBO is not responsible for returns that are not received.

'Final Sale' items cannot be returned unless faulty.

Return to Sender parcels due to an incorrect address and/or non-delivery will incur a $10 processing fee. This will be automatically deducted from your refund.

Any online order must be returned following our online Returns Process. Please note that our boutiques are unable to process returns for online orders.

Returns Process

If eligible for a refund under our terms & conditions our customer support team will contact you with instructions on how to send your item back to OLI & KUBO. Please note, the return shipping method and associated costs are the responsibility of the customer.

Refunds are processed within 4 business days of your return being received and are made in the form of the original payment or, if you wish, store credit.

If you opt for store credit, this credit will be made immediately available to you. Please note, store credit cannot be refunded at a later date.

If you paid via card, funds take 5-7 business days to securely process.

You will receive a courtesy email update from OLI & KUBO as soon as your refund has been initiated.