Shipping Policy
SHIPPING POLICY
Thank you for visiting and shopping at Maala Body. The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping. After your payment is authorised and verified, all orders are processed within 2 business days. We will contact you for some reason if there are any delays.
3. Shipment Locations
3.1. Domestic Only
Maala Body does not ship internationally at this time. We ship domestic only - anywhere in Australia.
4. Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Express Shipping
The order will arrive within 1 - 2 business days. Express Shipping costs $12.95.
(b) Standard Shipping
The order will arrive within 2 - 5 business days. Standard Shipping costs $9.95.
(c) Please note:
(i) Business day means Monday to Friday, except holidays.
(ii) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(iii) We will not be responsible for wrong shipping address if you provide incorrect information.
(iv) In-store pickup dates vary based on product availability.
5. Tracking Options
Maala Body aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1. Domestic
All orders delivered within Australia automatically have tracking.
6. Damages
If there is any damage to the packaging on delivery, contact us immediately at hello@maalabody.com.au.
7. Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Maala Body politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at hello@maalabody.com.au to report missing or lost packages.
8. Questions
If you have any questions about the delivery and shipment of your order, please see our FAQ page or contact us at hello@maalabody.com.au.
Refund Policy
Unfortunately, we don't accept returns for change of mind purchases.
We only accept returns if the product is damaged and/or incorrectly packaged on arrival, or if you were sent the incorrect item. A photograph of the damaged/ incorrect item will need to be sent to our customer service hello@maalabody.com.au within 48hrs of you receiving the product, we will then happily organise a replacement or a refund for you. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@maalabody.com.au. If your return is accepted, Maala Body will be responsible for return shipping costs and we will contact you with shipping details.
You can always contact us for any return question at hello@maalabody.com.au.
Damages and issues
Please inspect your order upon receival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We don't offer exchanges for incorrectly purchased or change of mind items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, excluding original shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellation / Return / Exchange Policy
Unfortunately, we don't accept returns for change of mind purchases.
We only accept returns if the product is damaged and/or incorrectly packaged on arrival, or if you were sent the incorrect item. A photograph of the damaged/ incorrect item will need to be sent to our customer service hello@maalabody.com.au within 48hrs of you receiving the product, we will then happily organise a replacement or a refund for you. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at hello@maalabody.com.au. If your return is accepted, Maala Body will be responsible for return shipping costs and we will contact you with shipping details.
You can always contact us for any return question at hello@maalabody.com.au.
Damages and issues
Please inspect your order upon receival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We don't offer exchanges for incorrectly purchased or change of mind items.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, excluding original shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too.
