Birken Cords Black & Straw

WARRANTY OUR VOLUNTARY WARRANTY AND AUSTRALIAN CONSUMER LAW Subject to the terms of this warranty, OLIV ATELIE offers a warranty against manufacturing defects for genuine OLIV ATELIE items purchased from our ONLINE store www.olivatelie.com, for a period of six months from the date of purchase (Warranty Period*). OLIV ATELIE will offer a repair (where possible) or replacement* for such genuine OLIV ATELIE items exhibiting a manufacturing defect during the warranty period. If an identical replacement is not available, we will offer a replacement item of equivalent value. Certain exclusions set out below apply. OLIV ATELIE’s voluntary warranty does not override your rights under Australian Consumer Law. OLIV ATELIE’s voluntary warranty provides benefits in addition to your other rights and remedies under the Australian Consumer Law or any other applicable consumer law in Australia; and does not exclude, restrict, modify, limit, replace or override your rights under the Australian Consumer Law, including the consumer guarantees. Depending on the relevant circumstances, your rights under the Australian Consumer Law may continue to apply after the end of SARAH & SEBASTIAN’s voluntary warranty period. MAKING A WARRANTY CLAIM To make a warranty claim, please take your jewellery and proof of purchase to: Online return contact info@olivatelie.com Online Store (www.olivatelie.com) Please retain your proof of purchase to assist with your warranty claim. For assistance or questions about how or where to make a warranty claim or if you cannot return items to the store, please call 0412788292 or email info@olivatelie.com. This warranty against defects is given by: OLIV ATELIE ABN 87 86 1216624 0412788292 info@olivatelie.com YOUR RIGHTS UNDER AUSTRALIAN CONSUMER LAW You have the protection of consumer guarantees under the Australian Consumer Law. (Note: The general comments below are not a comprehensive or exhaustive summary of the Australian Consumer Law.) Relevantly, the Australian Consumer Law contains certain statutory automatic guarantees (consumer guarantees) which provide you with a basic guaranteed/automatic level of protection when you purchase OLIV ATELIE's jewellery in Australia. For example, there is a consumer guarantee that our jewellery is of acceptable quality (that is, free from defects, safe, durable, acceptable in appearance/finish, and fit for wearing based on what a reasonable consumer would regard as acceptable given the type of goods, price of goods (if relevant), description/statements on packaging/labels, statements made by supplier/manufacturer about the goods and other relevant circumstances). If your OLIV ATELIE's jewellery fails to comply with the applicable consumer guarantees you are entitled to certain remedies under the Australian Consumer Law. In accordance with the applicable provisions of the Australian Consumer Law: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Note: “major failure” has a specific meaning under the Australian Consumer Law. Full details of your consumer rights may be found at www.consumerlaw.gov.au