We want you to fall in Love with your Love Lunamei piece, so if you’re not 100% happy you can return it to us for a store credit.
In compliance with Australia Consumer Law, Love Lunamei is not required to provide a refund or exchange if you make an incorrect selection, need a different size or change your mind..
However, if you are unhappy with your purchase, you may return it within 14 days of the item being received for a store credit. Items must be returned unworn and in their original condition. Items which have been worn or damaged will not be accepted.
We don’t cover return postage fees unless the error is Love Lunamei’s or a manufacturing fault. We recommend getting tracked postage so you can trace your return as Love Lunamei does not assume responsibility for lost parcels.
A refund will only be given for any goods which are faulty. Please note, due to hygiene reasons we cannot accept a return or exchange on earrings unless faulty. We do not offer refunds for change of mind.
If there is a fault with the item you have purchased, we will offer to replace the faulty piece where available otherwise a store credit or refund will be offered. All claims for faulty items are assessed on an individual basis by our independent jeweller and the outcome is at the sole discretion of Love Lunamei. If a refund is required, it will be processed back via the original payment method used to place the order. Proof of purchase is required for any exchange, return or refund.