Unfortunately Franc and Jane does not offer a refund or exchange for a change of mind. We do not provide refunds for purchases that have been damaged or stolen when left securely at the recipients address.

Franc and Jane ensures that all items are packaged with care to avoid any damage during shipping. However in the unlikely event that your order has been damaged or is faulty in any way please contact us within 48 hours of receiving your order at franc.n.jane@gmail.com and we will provide an exchange or replacement within 7 days.