Refunds and Returns
Return and Refund Policy
Last updated: August 20, 2022
Thank you for shopping at Sunshine Sign and Sing.
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the TermsFeed Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Sunshine Sign and Sing, 8 Verdant Road, Palmview, QLD 4553.
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to Sunshine Sign and Sing, accessible from www.sunshinesignandsing.com.au
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Returns & Refunds
If You are unsatisfied with Your Order, with the exception of customised products, We accept returns up to 30 days after receipt of delivery, if the item is unused and in its original condition. We will refund the full order amount minus the shipping costs for the return.
With the exception of customised products, we accept returns up to 30 days after receipt of delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
The deadline for cancelling an Order is 30 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
If Your product is received damaged, You must contact Us within 30 days for a replacement or refund. Photographic evidence will be required, and replacement or refund eligibility will be assessed on a case by case basis. We will inform You of Our decision within 14 days of being contacted.
In order to exercise Your right of cancellation, You must inform Us of Your decision by means of a clear statement. You can inform Us of Your decision by:
By email: mail@sunshinesignandsing.com.au
By phone number: 0431335391
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. You are responsible for the cost of return delivery.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were received in the last 30 days
- The Goods are in the original packaging
- The Goods are in the condition they were received in
Goods that were made to Your specifications or personalised cannot be returned.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:
Sunshine Sign and Sing
8 Verdant Road
Palmview
QLD 4553
Australia
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
By email: mail@sunshinesignandsing.com.au
By phone number: 0431335391
Copyright © 2012 R P Emery & Associates – www.rpemery.com.au
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