theme-options theme-options-production-1676958420.css Zen Play - Spotz Marketplace for Mums

Refund Policy

We do our very best to provide quality products that you will love. If you are not completely satisfied with your order, please contact us within 14 days of receiving your product and we will be happy to find a solution. We will replace, mend or return for a full refund.

Please return items in new condition, unused or damaged within 14 days of receiving them.

Unfortunately we cannot refund shipping and handling fees. Customers are responsible for re-shipping costs. 

Please note that custom orders are non-refundable.

Cancellation / Return / Exchange Policy

EXCHANGES/RETURNS

We do not refund or exchange for change of mind purchases.

Our customers are very important to us and we strive for your complete satisfaction. Please note that although every effort is made to show our products accurately and provide detailed descriptions, we are not able to guarantee that all the products will be exactly the same as they are all hand made. We pride ourselves on this and see each product as unique.

If you are not satisfied with your product, please contact us within 14 days of receiving your order and we will help you through the exchange process. 

You will be provided with a full refund minus shipping costs. Customers are responsible for re-shipping costs.

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