Orders are shipped Monday-Friday within 24-48 hrs of being placed.
Occasionally during new release periods, customers may need to allow up to 5 business days for orders to be packed and shipped.
Please note- Deliveries to addresses outside of metro areas (150km+) may take slightly longer to arrive. On average, you can expect an extra 3-4 business days.
As soon as you place your order you will receive an order confirmation e-mail to confirm receipt. We will ship your order out within 1-2 business days after receiving it and we will then email you your shipment tracking number so you can easily keep a close eye on when your new item(s) will be with you.
CUSTOMS, DUTIES & TAXES
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc).
RETURNS, REFUNDS & EXCHANGES
We take great pride in our reputation for quality and comfort so if for any reason you do not absolutely love your purchase, we will gladly issue a refund for the value of the merchandise or exchange your items within 30 days of purchase.
If more than 30 calendar days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns for change of mind are not accepted. Gift Vouchers/cards will not be eligible for a return.
To complete your return, we require a receipt or proof of purchase.
We only replace items if they are defective or damaged.
There are certain situations where only partial refunds are granted (if applicable):
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery