Shipping Policy
Bankia Lane Products are made to order and generally are ready with 3 - 7 days.
Banksia Lane offers a flat rate for Postage $9.50 Australia wide and free shipping over $80.00.
Unfortunately we do not offer international shipping at this time. Please get in touch via info@banksialane.com.au if you would like to discuss options to post overseas.
Banksia Lane uses Australia Post standard shipping.
At Banksia Lane we strive to be environmentally friendly as possible, and as such repurpose cardboard boxes and postal packs to send in.
Refund Policy
In the event of a product being faulty, Banksia Lane will refund or replace as requested by the customer.
To initiate a refund, return or exchange contact us via email at info@banksialane.com.au with your name, order details, and product in question
Once we have reviewed your request, if appropriate we will process your refund, replacement product, or store credit within 48 hours.
Cancellation / Return / Exchange Policy
Discounted items are final and cannot be returned or exchanged.
Returned items must not have been open and be returned in original packaging within 14 days.
Returned items must have no visible signs of wear or use.
To initiate a return or exchange contact us via email at info@banksialane.com.au with your name, order details, and item you wish to return.
We will then respond with instructions on how to process your return.
Once we have received your returned item we will process your refund, replacement product, or store credit within 48 hours.
Any shipping fees will be paid for by the customer.
